PVIL e Services Limited conducting ITIL 2011Foundation Training- Delhi on 2/2/13 - Delhi

ITIL 2011 Foundation Training- Delhi [16 PDUs]
The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management of Version 3.
Key Learning Objectives:
•The aim of this course is for each participant to be able to:
•Use the ITIL terminology
•Understand the Process in ITILV3
•Identify the Goals, Objectives, Metrics & activities for each process.
•Understand how ITIL processes relate to the roles and responsibilities in an IT department
•Understand the issues of implementing ITIL processes into an organization and creating a cycle of continuous improvement
•Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. IT professionals who are working in an organization that has adapted ITIL and who need to be informed about and thereafter contribute in an ITIL compliant service management function.
•Software Engineers, Technical/Project Leads, Business Analysts, Project Managers.
ITIL 2011 Foundation training In Delhi on 2nd Feburary and 3RD Feb 2013
This is an ideal opportunity for professionals to prepare and achieve a globally acknowledged certification. For more details contact call +919910054531/+919831161584/+919831161585

PVIL e Services Limited conducting ITIL 2011 Foundation Training- Delhi [16 PDUs]