Call center jobs - Delhi
Wednesday, 24 May 2023
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Item details
City:
Delhi
Salary:
Rs 10
Item description
The IT team is also responsible to manage the dialer operations for a call center. Though in big call centers, there is a specialized dialer team that manages all the dialer-related workload but in most call centers dialer and IT teams work together to manage the dialer operation.
The operations of the dialer include a change in dialer mode and pace management of inbound calls.
There are different Call center software e.g. ACD ( Automatic Call distribution), IVR (Interactive Voice Response), and CRM ( Customer Relationship Management) that enables call center agents to handle a large number of incoming calls. IT team is also responsible to manage these call center software.
httpswww.callcentertalks.com/
The operations of the dialer include a change in dialer mode and pace management of inbound calls.
There are different Call center software e.g. ACD ( Automatic Call distribution), IVR (Interactive Voice Response), and CRM ( Customer Relationship Management) that enables call center agents to handle a large number of incoming calls. IT team is also responsible to manage these call center software.
httpswww.callcentertalks.com/
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